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Why can't I see the changes I made to my Website?

Clearing Your Browser's Cache Memory

An Important Note about Changing Browser Settings/Configurations

The Internet browser settings and configurations we suggest in this article relate to the optimum performance of the ITSSN family of web-based products only. The settings you choose in configuring your browser directly affect all of the internal and external browser-based applications you use. You should always check with your Network Administrator or your PC/IT team before you change any system setting or configuration. If you have questions or concerns about the browser settings you should use with your ITSSN products, please contact our Customer Support team.

CACHE

A fast storage buffer in the central processing unit of a computer. For example, web pages you request are stored in your computer's cache. This enables your PC to display these pages to you without having to go back through the Internet to retrieve the page.

Clearing your CACHE can significantly improve the speed and performance of your browser. The following procedures provide steps to clear the cache memory for a variety of browsers:

Clearing Cache on Microsoft® Internet Explorer 6.0

1. Click Start and select Settings, then Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click Delete Files.
4. Click OK on the Delete Files dialog box.
5. Click OK.

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Clearing Cache on Microsoft® Internet Explorer 7.0

1. Click Start and select Settings, then Control Panel.
2. Double-click Internet Options.
3. Click the General tab.
4. Click Delete under the Browsing History section.
5. Click Delete Files in the Delete Browsing History dialog box.
6. Click Close.
7. Click OK.
8. Close and relaunch your browser.

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Clearing Cache on Netscape® Navigator 9.X

1. Click Tools and select Options.
2. Click the Privacy.
3. Click Clear Now under the Private Data section.
4. Check the box Cache and Clear Private Data Now.
5. Click OK.
6. Close and re-launch your browser.

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Clearing Cache on Firefox 1.0

1. Click Tools and select Options.
2. Click the Privacy Icon.
3. Click Clear next to the Cache section.
4. Click Ok.
5. Exit and relaunch the browser.

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Clearing Cache on Firefox 1.5

1. Click Tools and select Options.
2. Click the Privacy icon.
3. Click the Cache tab and click Clear Cache Now.
4. Click Ok.
5. Exit and relaunch the browser.

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Clearing Cache on Firefox 2.0

1. Click Tools and select Options.
2. Click the Advanced icon and click the Network tab.
3. Click Clear Now under the Cache section.
4. Click Ok.
5. Exit and relaunch the browser.

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AOL 7.0

1. Close your browser.
2. Click Start, select Settings and Control Panel.
3. Double-click Internet Options.
4. Click Delete Files.
5. Click OK on the Delete Files dialog box.
6. Click OK.

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AOL 8.0

1. Close your browser.
2. Click Start, select Settings and Control Panel.
3. Double-click Internet Options.
4. Click Delete Files.
5. Click OK on the Delete Files dialog box.
6. Click OK.

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AOL 9.0

1. Close your browser.
2. Click Start, select Settings and Control Panel.
3. Double-click Internet Options.
4. Click Delete Files.
5. Click OK on the Delete Files dialog box.
6. Click OK.

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Safari 1.x for Macintosh

1. Click the Safari menu and selectEmpty Cache.
2. Click Empty on the Are you sure message box.
3. Exit and relaunch the browser.

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Safari 2.0 for Macintosh

1. Click the Safari menu and selectEmpty Cache.
2. Click Empty on the Are you sure message box.
3. Exit and relaunch the browser.

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Firefox 1.5 for Macintosh

1. Click the Firefox menu and select Preferences.
2. Click the Privacy icon and click the Cache tab.
3. Click Clear Cache Now.
4. Click the X in the top left corner to close the Privacy window.
5. Exit and re-launch the browser.

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Firefox 2.0 for Macintosh

1. Click the Firefox menu and select Preferences.
2. Click the Advances icon and click the Network tab.
3. Click Clear Now under the Cache section.
4. Click the X in the top left corner to close the Advanced window.
5. Exit and re-launch the browser.

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BlackBerry Handheld

Clearing the content caches clears both the rendered pages and server data:

1. Highlight the Browser icon and click the trackwheel.
2. Click the trackwheel again to display the Browser Options menu.
3. Scroll down to Options and click the trackwheel to open the Browser Options screen.
4. Scroll down to General Properties and click the trackwheel to open the General Properties screen.
5. Click the trackwheel to open the Cache menu.
6. Scroll down to Clear Content Caches and click the trackwheel to clear the cache and return to the General Properties screen.
7. Press the Escape button to page back to the main menu.

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Proxy Servers Setting

To ensure that your browser is not fetching cached HTML pages from your ISP, disable the ISP Proxy servers configuration:

Internet Explorer

1. Open Internet Explorer.
2. Click on Tools Menu.
3. Click Internet Options Menu.
4. Click on the Connection tab.
5. Click on LAN Connection settings.
6. Uncheck "Automatically detect settings" if checked
7. Uncheck "Use automatic configuration script" if checked
8. Uncheck "Use a proxy server.."
9. Finally refresh your web page for the new changes to take effect.

Netscape
1. Go to Edit.
2. Preferences -> Double click on Advanced (On left hand side).
3. Click on Proxies.
4. Uncheck the Proxy settings.
5. Finally refresh your page for the new changes to take effect.

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