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TERMS AND CONDITIONS OF SERVICE
This Agreement is between ITSSN and
Client (as noted on the electronic order form) to provide media
distribution and related services (the “Services”) on ITSSN’s network.
IMPORTANT! THESE TERMS AND CONDITIONS (THESE "TERMS AND CONDITIONS")
GOVERN THE USE OF THE ITSSN WEBSITE (THE "WEB SITE") BY YOU AND YOUR
EMPLOYEES AND AGENTS (COLLECTIVELY REFERRED TO AS "YOU"). BY USING THE
WEB SITE, YOU AGREE TO ALL OF THE PROVISIONS CONTAINED OR REFERRED TO IN
THESE TERMS AND CONDITIONS. ITSSN (THE "COMPANY") RESERVES THE RIGHT TO
CHANGE THESE TERMS AND CONDITIONS AT ANY TIME IN ITS SOLE DISCRETION.
YOUR USE OF THE WEB SITE AFTER SUCH CHANGES ARE POSTED TO THE WEB SITE
CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. PLEASE CONSULT THESE TERMS
AND CONDITIONS REGULARLY
ITSSN provides domain
registration, domain parking, website designing, web hosting, custom
programming, scripting, shared and dedicated server, email services,
ftp/data services, search engine listing, networking and consulting
services.
ITSSN reserves the
right to suspend or cancel any client's access to any portion or all
of ITSSN services, when ITSSN deems that the account has been used
inappropriately. ITSSN reserves the right to refuse service and/or
access to its servers to anyone.
User Policy
- ITSSN prohibits sites engaged in:
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Illegal
activities including but not limited to storing and/or
distributing illegal copies of copyrighted software, warez
sites, violations of copyrights and trademarks, violations
of U.S. laws, selling and/or distributing illegal
contraband.
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Internet abuse
including but not limited to spamming - mass unsolicited
Emailing, distribution of mass emailing programs,
cross-posting messages to a large number of usenet groups,
posting obscene or inflammatory messages, threatening other
Internet users, mail bombing Internet users, running packet
sniffers or port scanners, spamming ITSSN support staff.
Spammers are held responsible for a $500 clean up fee.
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Systems abuse
including but not limited to use of excessive CPU resources,
use of excessive disk space, use of excessive email storage
space, hacking our systems, installing continuously running
programs, such as IRC bots, reselling CGI scripts.
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Adult content
The determination of what is "adult content" and prohibited
shall be solely made by ITSSN.
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Policy Violation
Should a policy violation occur, ITSSN reserves the right to
terminate the account without notice and without any refunds.
The policy-violating client will be held responsible for any
damages to ITSSN, including but not limited to, ITSSN's system,
servers, connectivity, reputation, business, service, network,
operations, or equipment. The policy violator may be charged a
$500 clean up fee.
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Web Site Content
The client is responsible for keeping a copy of their most
current web site files as backup on a remote system (not on
ITSSN servers). ITSSN is not responsible for any lost files,
information, or data. ITSSN does not provide any file retrieval
services.
-
System Updates
The client understands that system updates occur in real-time
and as queued batch processes. For example, account passwords
are currently updated as queued batch processes, therefore the
update does not occur in the system instantaneously. ITSSN
reserves the right to modify the processing times at any time
without notice. If a client or ITSSN support personnel (when
authorized by client) makes any modifications to a hosting
account, the client is responsible to make sure these updates
have occurred in our system.
- Technical Support
-
Free customer
support is provided via email or through the online support
center. Priority Level phone support is also available,
please contact billing for phone support rate.
-
Technical support
hours:
24 hrs / 7 days a week via email.
9:00 AM to 6:00 PM via Phone
-
Client agrees not
to spam support.
-
If the web site
is design by the client, there will be a fee of $25.00 per
page for fixing the site.
Graphics/Flash charges are separate.
ASP + Database is charged per hour, please call for per hour
rate.
-
ITSSN does
provide web site design, custom programming and scripting,
or web site consulting services. Check our
Web Designing Section.
- Payment Policy
Setup Fee
-
The setup fee is
required before your service is activated. If paying by
check, you will have 7 days to remit payment before service
is suspended.
-
The setup fee and
domain name registration fee are non-refundable.
-
The minimum
contract is 3 months. -
We
charge quarterly
or Yearly. -
All services are
on a quarterly (3 month) or annual (12 month) prepayment
basis. There are no month-to-month prepayment programs. -
Full payment of
the setup fee and, if the account is not a transfer, the
domain name registration fee, are required before any
hosting service is rendered. -
The initial 3
month or 1 year payment is billed at the time of signup. If
you are paying by check, you have seven (7) days to remit
payment before service is interrupted. -
Annual prepayment
receives a 5% discount on Some Promotional hosting fees. -
The quarterly or
annual prepayment is non-refundable and cannot be pro-rated. -
If a client has
chosen a quarterly prepayment option, prepayment is due at
the beginning of each quarter (3 months), based on the date
the account was established. If a client has chosen an
annual prepayment option, prepayment is due at the beginning
of each year (12 months), on the anniversary date the
account was established. (If the account was established at
the end of the month - the anniversary dates may be subject
to adjustments, based on calendar months.)
-
If a client
wishes to change from quarterly prepayment to annual
prepayment or vice versa, they can queue themselves for the
payment period switch through their account representative.
The payment period changes only occur at the end of the
current billing cycle.
Payment Method - Checks/Money Orders
-
Checks and money
order are made out to ITSSN. Print Domain Name/Billing ID
Number on Check
ITSSN mailing address is:
ITSSN
Billing Dept.
P. O. Box 291909
Hollywood, CA 90027
-
Client has seven
(7) days to get payment to ITSSN after first email
notification to the billing contact regarding setup of a new
account or a renewal.
-
If payment is not
received within seven (7) days of the anniversary date, the
account is subject to suspension. If payment is still not
received 21 days after the account has been suspended, the
account will be cancelled.
-
If payment is not
received on time, then the account is cancelled.
-
If a check is
returned due to non-sufficient funds, there will be an
additional processing fee of $20.00
(Twenty U.S. Dollars).
Wire Transfers – A one-time $15 non-refundable fee is charged for
each payment made by a wire transfer. Please contact the
Billing Department.
Policy Changes
- ITSSN reserves the right to
change prices at any time.
- All monetary transactions will
occur in $US dollars.
- Additional Features
-
Additional
features such as disk space and email can be added at any
time and are billed monthly/yearly depending on the package
deal.
-
Monthly
additional feature prices are not prorated. -
Add on costs are
non-refundable regardless of whether the service was used.
-
Payment for
additional features can be made at any time by sending a
check to ITSSN. If payment is not received on the 7th day
from the date additional features were ordered, the account
will be suspended. ITSSN will cancel an account if payment
is not received by the 28th day from initial order date of
the feature. Once checks are received, a credit will be
applied toward the account to which the client can draw from
in order to pay for add on features.
-
Additional
services will be activated when payment is received.
-
Renewal and
Billing Schedule
ITSSN automatically renews your account based on your previous
payment option. Those who have chosen the yearly payment option
will automatically be renewed for another year unless ITSSN is
contacted prior to the anniversary date of your service. The
same schedule applies to those accounts that have opted for
quarterly payment.
Checks/Money Orders
Checks or money orders are due within seven (7) days of the
first notification. If after seven days payment is not received,
the account is suspended. If payment is still not received 21
days after suspension, the account is cancelled for non-payment.
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Returned Checks:
Non-Sufficient Funds
If a check is returned, the client is subject to a $20
processing fee.
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Account
Reactivation
If an account was cancelled due to client request or billing
issues and the client desires to reactivate the account, a
non-refundable reactivation fee of $40.00 will be required prior
to account reactivation. Accounts are reactivated after all
outstanding charges are paid, including hosting fees, additional
features, and NSF check processing fees.
If your account has been cancelled for 30 days or more, it will
be necessary for you to sign up the account for new service via
our online order form. All fees, which are required for new sign
up, are applicable. However, the reactivation fee of $40.00 does
not apply.
If an account was cancelled due to policy violation, ITSSN will
not reactivate the account.
- Refund Policy
- For new accounts, the set up fee
is non-refundable.
-
The 3 month and
12 month prepayment for hosting is non-refundable.
-
If ITSSN
terminates an account due to policy violation, there will be
no refund. The policy violator may be charged a $200.00
clean up fee.
- Monthly fees associated with
additional features are non-refundable.
- Affiliate Program Policy
-
The ITSSN
Affiliate Program allows clients and other affiliates of
ITSSN to refer new accounts to us for a commission. A
referred account is considered eligible for commission once
the account has been active with ITSSN for more than 40
days.
-
For more
information regarding affiliate commissions or the ITSSN
Affiliate Program, please write to sales@itssn.com.
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Cancellation
ITSSN reserves the right to terminate service at any time. If an
account is terminated for a policy violation there will be no
refund. ITSSN reserves the right to delete the policy violating
web site content without notice.
Customers can cancel service at any time. Cancellation requests
should be sent via the postal mail, although email cancellations
will also be accepted. Only authorized persons can cancel an
account.
If the client requests cancellation, their account will be
terminated immediately unless they specifically state they wish
the account to be cancelled at the end of the current billing
cycle. If the client specifies immediate account termination or
fails to define when the account should be cancelled, ITSSN
reserves the right to terminate service and delete the web site
contents without notice.
The minimum information required to cancel and account are:
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Specific reason
for cancellation
-
User ID on file
or account password (as validation to cancel account)
-
Domain name or
client ID number (to positively identify the account to be
cancelled) Cancellation requests emailed to ITSSN should be
emailed to billing@itssn.com with the domain name of the
account be cancelled in the subject line of the email.
Refund policies (see Section 11) strictly apply to all
cancelled accounts. If an account is cancelled due to
non-payment, ITSSN reserves the right to delete the web site
contents without notice.
- Indemnification
Client agrees to defend, indemnify and hold harmless ITSSN
against any liabilities arising out of defective products sold
to customers from ITSSN servers, personal injury or property
damage caused by products or services sold or distributed from
ITSSN servers, any material that infringes or allegedly
infringes on the rights of a third party available from ITSSN
servers, and any material that libels or allegedly libels a
third party available from ITSSN servers.
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Disclaimer
ITSSN is not responsible for any damages to any client's
business. ITSSN makes no warranties or guarantees of any kind,
expressed or implied for services that we provide. Use of
ITSSN's web hosting and email service is at the client's sole
risk. ITSSN's services are provided on an "as is, as available"
basis.
ITSSN does not guarantee that our services will be uninterrupted
or error free. ITSSN will provide every effort in good faith to
ensure that its services are available to as many Internet users
as possible with minimal service interruptions.
In no circumstance will ITSSN be liable for any claims resulting
from the use or inability to use ITSSN's services - including,
but not limited to, service interruptions, client errors,
Internet connectivity problems, miscommunications, unauthorized
access to ITSSN servers, InterNIC problems, DNS caching,
Internet bandwidth congestion, power failures, vandalism, and
natural disasters.
- ITSSN reserves the right to revise
our policies at any time.
Copyright
© 2003, ITSSN. |
