Call: 323.913.4100
Email: sales@itssn.com

1. How do I upload my Web site?

2. If I currently own a domain or have a Web site, how do I transfer it to ITSSN?

3. How long will it take for my site to propagate or be seen?

4. Can you help me build my web site or do you have a tool I can use?

5. Do you have 24x7 support?

6. Once I purchase my hosting account where can I go for information on how to set up my account?

7. Shared or virtual hosting is usually available on a UNIX or Windows platform. What is the difference between hosting on these operating systems?

1. How do I upload my Web site?
   Based on which product line you choose from us, there a few ways to upload your content. This link will provide you detailed information on the steps necessary.
   
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2. If I currently own a domain or have a Web site, how do I transfer it to ITSSN?
   Your new Web site will be hosted in our state-of-the-art data facility, where our DNS servers have the stability and reliability your business needs to compete and grow.
   
   In order for your domain name to point to your new site, you must notify your domain registrar that your domain name needs to be pointed to the ITSSN name servers listed below. Please allow your registrar time to update their systems, and for the information to propagate throughout the global Internet, which may take up to 7 days.
   
   Use the following ITSSN name servers:

Important:

Make sure to include the "A", "B", or "C" at the beginning of the above mentioned name server addresses, as in “DNS1.ITSSN.NET”.
Some domain registrars do not require a third, or tertiary, name server address. In such a case, just provide the “A” and “B” name server information shown above.
Some domain registrars do not require the numeric IP addresses of the name servers; in such a case, you only need enter the name of the name server, as in “DNS1.ITSSN.NET”.
For more information please go to ITSSN's Answer Center. (Virtual Private Servers customers, please see this Answer Center article for more information.)

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3. How long will it take for my site to propagate or be seen?
   Once you register a new domain or transfer an existing one, you must let your domain registrar (the company with whom you registered your domain) know where your site will be residing (unless you registered it at ITSSN) so they know where to point your domain. You do this by providing your registrar with your Web host’s name server information
   
   The Internet is a worldwide network, and is not based on one central computer. Therefore, when your registrar sends out the information that your domain needs to point to a new server, it takes several days for this information to spread to all the computers on the Internet, all over the world. Once all computers on the Internet “realize” the name servers and Web site to which your domain is now pointing, propagation is complete.
   
   This process is not controlled by your domain registrar, your Web host, or any other single factor. The fact that it is not a centralized process may contribute to the amount of time it takes to occur.
   
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4. Can you help me build my web site or do you have a tool I can use?
   Yes, our Business Solutions product line includes an easy design tool you can use with our Online Basic and Online Marketing Suite packages. This tool will allow you to build, edit, publish and manage your web site all from one user interface. We also have ITSSN Design Services that can build you web site for you from the ground up. Click here to learn more.
   
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5. Do you have 24x7 support?
   Yes, we provide 24x7 phone and online support for technical issues. We are here to answer any questions you may have about your web site, or how to troubleshoot a situation.
   
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6. Once I purchase my hosting account where can I go for information on how to set up my account?
   ITSSN has designed a powerful online support environment for its customers including a Reference Center, Answer Center, New User tour and Users Guides located at Support Page
   
   This is the first place any new user should go to find all the information needed to get started.
   
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7. Shared or virtual hosting is usually available on a UNIX or Windows platform. What is the difference between hosting on these operating systems?
   
   If you are a novice, you most likely will not require Windows hosting and you should select one of many UNIX hosting plans. The only time you would need to use Windows hosting is when you are using the specific Windows applications such as Access, ASP, Cold Fusion and MS SQL. Microsoft FrontPage may be used on both the UNIX and Windows platforms, since ITSSN supports Microsoft FrontPage server extensions on both.
   
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